Unable to answer a customer
A: Excuse me? Are you listening to me?

B: Yes, sir. I understand why you’re upset, sir.

A: Well then, do something about it!

B: I am very sorry, sir. But, at the moment, there is really nothing I can do. As soon as my supervisor comes in, I will contact you.

无法答复顾客
A：喂？你在听我讲话吗？
B：是的，先生。我明白您为什么恼火。
A：那好，你怎么办？
B：非常抱歉，先生。可这会儿我的确无能为力。我的上级一来，我立刻就跟您联系。