Handling a problem
A: What? You’ve lost the plans? How did that happen?

B: I am terribly sorry, Mr. Richardson. We sent the plans by express mail to our branch in shanghai, but they appear to have gotten lost.

A: What are you doing about it?

B: We are tracking the documents at the moment, and we have people working around the clock copying the plans.

处理问题
A：什么？你把计划丢了？怎么会这样呢？
B：十分抱歉，理查得逊先生。我们把计划书用快件给上海分公司寄去了，但很可能寄丢了。
A：那你们在想什么法子呢？
B：我们正在追查这些文件，同时派人昼夜不停地复印这些计划书。