Explaining to a customer
A: I don’t understand this, Ms. Walker. When exactly are you going to finish this job?

B: Well, it will probably take another few weeks, Mr. Brooks. I realize it appears simple enough, but there is a lot of red tape to wade through.

A: Fair enough, but I’m still a bit unclear about the details. Could you go over the main points with me again?

B: I’d be glad to, Mr. Brooks. Why don’t you come into my office?

向顾客解释
A：我弄不明白，华尔克女士。具体哪天你们能完成这项工作？
B：嗯，可能还需要几个星期的时间，布鲁克斯先生。我知道，这工作看上去是简单，却有许多公文手续需要办理。
A：情有可原，但是具体细节我还是不清楚。你可以把一些要点再给我解释一遍吗？
B：非常乐意，布鲁克斯先生。请到我办公室来谈好吗？